1. What we collect
We collect information you provide when you register and use Synfluencer — your name, email address, and account credentials. We also collect usage data (pages visited, features used, timestamps) and technical data (browser type, IP address, device identifiers) automatically as you interact with the service.
When you connect social accounts, we receive the OAuth access tokens and public profile data required to perform scheduling and publishing on your behalf. We do not store your social platform passwords.
2. How we use it
- Operate and improve the Synfluencer service
- Publish content to connected social accounts on your instruction
- Send transactional emails — confirmations, trend digests, burn alerts
- Detect and prevent fraud or abuse
- Comply with legal obligations
We do not sell your personal data to third parties.
3. AI and your content
Your content — drafts, briefs, captions, voice profiles, and social account data — is never used to train AI models. Period. The AI agents in Synfluencer call third-party model providers at inference time; your data is not stored or shared with those providers beyond what is needed to process each request.
4. Workspaces, reviews, and shared links
Workspace owners can invite teammates, assign reviews, and create guest review or report links. We store invitation addresses, member roles, attributable decisions and comments, client labels, report snapshots, usage allocation, and a customer-safe audit history so the workspace can show who did what. Guest links are scoped, hashed at rest, expiring, and revocable. Anyone who receives an active guest link can see the single linked review or report, so share it only with the intended recipient.
Removing a member blocks future workspace access but does not erase historical decisions, usage attribution, or audit records needed to preserve the integrity of the shared workflow. Finalized statements and report snapshots retain the data recorded when they were created.
5. Third-party services
Synfluencer uses third-party providers across cloud infrastructure, AI model inference, analytics, error tracking, and transactional email. Each provider processes data under their own privacy policy. We select providers with appropriate data protection standards and limit the data shared to what is operationally necessary.
6. Data retention
We retain your account data for as long as your account is active. You may request deletion at any time by contacting us. Upon account deletion, your personal data is removed within 30 days, except where retention is required by law.
7. Your rights
Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data. To exercise these rights, contact us. We respond within 30 days.
8. Cookies and consent signals
We use Google Analytics with Consent Mode v2 — a privacy framework that lets us communicate your consent choices to Google before any data is collected. The following cookies and consent signals are used:
Necessary
syn_consent— stores your cookie preferences (analytics and advertising on/off). Expires after 1 year. No data is shared with third parties from this cookie.- Session and authentication cookies — required for login to work. Cannot be disabled.
Analytics (optional — requires your consent)
Controlled by the analytics_storage consent signal. When granted, Google Analytics sets _ga and _ga_* cookies to distinguish users and measure engagement. When denied, no analytics cookies are set — GA operates in cookieless mode and only uses anonymous aggregate pings for statistical modeling.
Advertising (optional — requires your consent)
Three signals are grouped under the advertising category:
ad_storage— allows cookies to be set for ads measurement purposes.ad_user_data— allows user data to be sent to Google for conversion tracking and ads measurement.ad_personalization— allows your data to be used for remarketing audiences in linked Google Ads accounts.
These signals are only active if you grant advertising consent. We only use them if we run paid campaigns.
You can review or change your preferences at any time by clicking Manage preferences in the cookie banner, which reappears if you clear your cookies. Disabling all cookies in your browser will prevent login from working.
9. Changes to this policy
We may update this policy as the service evolves. We will notify you of material changes by email or in-app notice at least 14 days before they take effect.
10. Contact
Questions about this policy? Contact us and we will respond within two business days.